Terms of Service
Welcome to SuperinningThese Terms of Service ("Terms") govern your use of our website(superinning.com)and services. By accessing our website or engaging our services, you agree to these Terms. If you disagree, please do not use our services.
1. Services
Superinning provides marketing and brand-building services, including:
- • Marketing strategy and positioning
- • Brand identity and creative services
- • Content creation and social media management
- • Website development and SEO
- • Video production and performance marketing
- • Event branding and strategic consulting
Services are delivered per individual Service Agreements or Statements of Work (SOWs).
2. What We Don't Guarantee
While we deliver strategic, high-quality work, we do not guarantee:
- • Specific results (eg., "10X ROI," "viral growth")
- • Search engine rankings or algorithm outcomes
- • Platform approvals (Google Ads, Meta, etc.)
- • Third-party tool performance
Marketing success depends on factors beyond our control. We commit to execution, not guaranteed outcomes.
3. Your Responsibilities
To ensure successful service delivery, you agree to:
- ✓ Provide timely access to accounts, assets, and information
- ✓ Give feedback and approvals within agreed timelines
- ✓ Pay invoices on time
- ✓ Comply with all applicable laws and platform policies
- ✓ Designate a primary point of contact
Failure to meet these may result in delays or service termination.
4. Payment Terms
Pricing
One-Time Projects: 50% deposit upfront, 50% upon completion
Monthly Retainers: Due by the 1st of each month
Custom Agreements: As specified in SOW
Accepted Methods
Bank transfer, Razorpay (cards, UPI, wallets), Stripe (international)
Late Payments
Grace period: 7 days
Late fee: 2% per month on overdue amounts
Service suspension after 14 days
Termination after 30 days
Refunds
Strategy/consulting: Non-refundable once work begins
Project work: Refunds for undelivered work only (pro-rated)
Retainers: No partial month refunds; 30 days’ notice to cancel
5. Intellectual Property
You Own
• Your brand name, logo, trademarks
• Pre-existing materials you provide
• Final deliverables (upon full payment)
We Own
• Proprietary methodologies and frameworks
• Templates, tools, internal resources
• Pre-existing intellectual property
Work Product
Upon full payment, you receive:
• Exclusive rights to final deliverables
• Source files (as specified in SOW)
• Unlimited usage rights for your business
We retain the right to:
• Showcase work in our portfolio (with consent)
• Use anonymized case studies
• Reference the engagement in client lists
Confidential projects must be specified in writing.
6. Confidentiality
We protect your confidential business information and will not disclose it to third parties (except service providers under NDA).
Confidentiality does not apply to:
• Publicly available information
• Information we already knew
• Information independently developed
• Information we're legally required to disclose
For highly sensitive projects, we can sign a mutual NDA.
7. Term & Termination
Service Term
One-time projects: Until completion
Monthly retainers: Month-to-month
Custom agreements: As specified
You Can Terminate By
Providing 30 days' written notice (retainers)
Paying for all completed work
Settling outstanding invoices
We Can Terminate If
You fail to pay after 30 days
You breach these Terms
You engage in unethical or illegal behavior
The engagement is no longer a fit
Upon Termination
Pay for all completed work
We deliver work completed to date (subject to payment)
Access to accounts/platforms transfers back to you
8. Warranties & Disclaimers
We Warrant
Services performed professionally
Deliverables are original (not plagiarized)
We have the right to provide services
We Do Not Warrant
SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.
We do not guarantee:
Specific marketing results, ROI, or outcomes
Third-party platform performance
Results from algorithm changes or policy updates
9. Limitation of Liability
Our total liability shall not exceed the amount you paid in the 12 months preceding the claim.
WE ARE NOT LIABLE FOR:
- Indirect, incidental, or consequential damages
- Lost profits or business opportunities
- Data loss or corruption
- Third-party claims
Exceptions: Gross negligence, willful misconduct, confidentiality breaches.
10. Indemnification
You agree to indemnify Superinning from claims arising from:
- • Your breach of these Terms
- • Violation of third-party rights
- • Illegal or unethical practices
- • Misuse of our services or deliverables
11. Dispute Resolution
Governing Law
These Terms are governed by Indian law. Jurisdiction: Indore, Madhya Pradesh.
Resolution Process
- 1. Informal Negotiation: 30 days good-faith attempt
- 2. Mediation: If negotiation fails
- 3. Arbitration: Binding arbitration under Arbitration and Conciliation Act, 1996 (Indore, Madhya Pradesh)
- 4. Legal Action: Courts of Indore, Madhya Pradesh (if arbitration not pursued)
12. General Provisions
Entire Agreement
These Terms + any SOW constitute the full agreement. Oral representations are not binding.
Changes
We may update these Terms. Material changes will be communicated via email or website notice. Continued use = acceptance.
Severability
If any provision is unenforceable, remaining provisions stay in effect.
Assignment
You cannot assign rights without our consent. We may assign to affiliates or in business transfers.
Force Majeure
Neither party is liable for delays due to events beyond control (natural disasters, pandemics, government actions).
13. Contact
For questions about these Terms:
EMAIL US
info@superinning.com
CALL DIRECTLY
+91 96696 66183
HEADQUARTERS
Plot no 156, Scheme no 78, Indore, MP